CUSTOMER SERVICE TRAINING
Creating customer-centric cultures
Are you delivering the service your customers expect?
Are your customer satisfaction scores missing the mark?
Are there regulatory requirements in your sector that impact how you communicate with customers?
Do your global or hybrid workers need support to collaborate and deliver a seamless customer experience?
Are your employees able to handle difficult conversations and de-escalate challenging situations?
We can show how, by putting yourself in your customers’ shoes, you can treat each customer uniquely. This leads to more empathetic relationships.
Our training empowers your customer-facing teams to:
Create higher customer satisfaction, trust and loyalty
Gain higher self-awareness and know how your own communication style can limit and enhance the customer experience
Boost self-compassion and resilience - feeding into our wellbeing agenda
Here’s how we do it:
In-person, virtual, eLearning and blended programmes to drive behavioural change that lasts
Consultation, analysis and support to prioritise your investment
Defining and embedding customer experience propositions, values and service principles
Drama-based training that reflects your teams’ reality
Conflict resolution and complaint handling skills training