Exploring the science of human nature
Ever wondered why people behave in a certain way? Or why they connect with certain people, and not others? The human psyche is complex. That’s where echo comes in.
echo is our own personality profiling tool. It’s designed to help your teams forge genuine, empathetic relationships with customers. In a nutshell, it empowers people to recognise and adapt to personality drivers and treat others as they want to be treated.
echo asks you to analyse your own behaviours, personality, even the way you communicate… By noticing your own motivations, you can grasp behavioural cues and emotional nuances, even in fleeting interactions. This empathetic edge fosters genuine connections, making people feel valued and understood. It’s not brain surgery. But it’s pretty close.
Treating others as they want to be treated
We pay special attention to developing perceptive skills, and we don’t try and put people and their personalities into neat little ‘boxes’ – we know we’re all more complex than that. We believe in a more organic and bespoke way of doing things, harnessing the power of your unique personality to create richer and more rewarding interactions.
The result? You and your teams understand yourselves a little better, so you understand your customers a whole lot more.
ECHO AT A GLANCE
Uses empathy to encourage personalised and successful human-to-human interactions
Improves employee and customer loyalty
Creates emotionally intelligent and self-aware employees
Improves productivity through better communication
No reports, no endless questions, minimal theory. Just practical exercises
Results in adaptable and resourceful teams
Helps you learn skills that can be used in your everyday life
A proven approach, guaranteeing a tangible ROI