AWARD-WINNING CUSTOMER ENGAGEMENT training

That point of contact between your team and your customer is critical. It’s the difference between a good and bad brand experience. That's where customer engagement training helps.

We design and deliver blended training programmes using eLearning, digital, and in-person, drama-led workshops. The result? Your teams are empowered to deliver a more empathetic, better customer service. Over the phone, face to face, or through email.

how we do it

DIGITAL AND IN-PERSON LEARNING THAT BUILDS DEEPER CUSTOMER RELATIONSHIPS

Finding it hard to retain customers? We hear you. Our award-winning customer experiences will help your people form deeper connections with customers. And happy customers mean loyal customers.

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LEADERSHIP
DEVELOPMENT

Our training inspires your leaders to be more instinctive and self-aware, and to recognise how the human connection can build relationships and drive business.

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TEAM
EFFECTIVENESS

Your teams will become motivated and driven, empowered to pinpoint and interact with different character types and behaviours to encourage closer connections.

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FORGET EVERYTHING YOU KNOW ABOUT CORPORATE TRAINING

Yes, it’s employee training. Technically. But not the kind that makes people roll their eyes and fold their arms. This is altogether different. Boom.

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EMPLOYEE TRAINING WITH ALL THE DRAMA

A lot of our employee training involves live workshops, using experiential, drama-based scenarios to bring challenges and solutions to life for your teams. And all under the watchful eyes of our expert facilitators.

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echo

It’s not easy making successful connections with customers and colleagues nowadays, is it? That’s where echo, our personality profiling tool, can help.

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